At PT Ekspor Rempah Alami (“we”, “our”, or “us”), accessible from rempahalami.com, we are committed to protecting the privacy and security of our visitors and business partners. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.
Information We Collect
We may collect and process the following types of information:
- Personal Information: such as your name, company name, email address, phone number, and country—when you fill out contact or quote forms on our website.
- Business Information: details about your company’s product interests, inquiries, and communication history.
- Technical Information: including your IP address, browser type, device information, and pages visited, collected automatically through analytics tools.
How We Use Your Information
We use the collected information to:
- Respond to inquiries or quotation requests.
- Facilitate export, logistics, and business communication with buyers and suppliers.
- Improve our website, products, and customer experience.
- Send updates, promotional offers, or business information (only when you have consented).
- Comply with applicable laws and regulations related to trade and export.
Data Protection and Security
We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, please note that no online transmission or electronic storage method is completely secure.
Sharing of Information
We do not sell or trade your personal information.
Your data may be shared only with:
- Trusted partners or service providers who assist in communication, logistics, or website maintenance.
- Governmental or regulatory authorities when required by law.
All third parties are obligated to keep your information confidential and use it solely for the intended purpose.
Cookies and Tracking Technologies
Our website may use cookies and analytics tools to enhance user experience and track site performance. You can choose to disable cookies through your browser settings; however, some parts of the site may not function properly as a result.
International Data Transfers
As an export company, some of our business partners may be located outside Indonesia. By providing your information, you consent to the transfer and processing of your data in accordance with this Privacy Policy and applicable international data protection standards.
Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data from our records.
- Withdraw consent to receive marketing communications.
To exercise these rights, please contact us at: info@rempahalami.com
Changes to This Policy
We may update this Privacy Policy from time to time. All revisions will be posted on this page with an updated “Last updated” date.